Privacy Policy
1. Introduction
At Coin Quest Stream (“we,” “us,” or “our”), we are committed to safeguarding your personal data and respecting your privacy rights. This Privacy Policy outlines how we collect, process, store, and share your information when you access or use our services through coinqueststream.com (“Site”). We process your data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”). We uphold the highest standards of transparency and strive to ensure that your personal data remains confidential, accurate, and secure.
2. Scope of this Policy and Our Role as Data Controller
This Privacy Policy applies to all visitors, users, and others who access or use our Site or services. Coin Quest Stream, via coinqueststream.com, is the data controller responsible for determining the means and purposes of processing the personal data you provide to us.
3. Categories of Data We Process
We collect and process the following categories of personal data, depending on your interactions with the Site:
3.1 Usage Data
We may collect non-identifying information such as your IP address, browser type, browsing behavior, interaction data, access timestamps, referral URLs, and site navigation paths. This information helps us diagnose issues, analyze trends, and manage and optimize our services.
3.2 Account Data
When you create an account or engage with our services, we may collect identifying information including your full name, physical address, email address, and phone number.
3.3 Profile Data
If you create a profile with us or customize our services, we may collect information about your interests, preferences, purchase history, user behavior patterns, and engagement with personalized features.
3.4 Communication Data
We collect and store records of all communications exchanged with you, including support requests, contact forms, messages sent via the site, and customer service conversations.
3.5 Technical Data
We automatically collect technical details about the device you use to access our Site, including your operating system, device type, system configurations, and unique device identifiers.
3.6 Transaction Data
We collect information related to payments, including transaction history, payment methods used, order details, and delivery/shipping information.
3.7 Preference Data
We collect your choices regarding marketing communication consents, subscription preferences, and your selected interests in services or products.
4. Legal Bases for Processing
Under the GDPR, our lawful bases for processing your personal data include:
– Consent: Where you have explicitly given permission (e.g., for marketing communications or cookies).
– Contract: Where processing is required to perform our contractual obligations with you.
– Legal Obligation: Where we must comply with a legal requirement (e.g., tax or regulatory compliance).
– Legitimate Interests: Where processing supports the provision and development of our services, fraud prevention, and overall user experience, provided these interests are not overridden by your rights.
Under the CCPA, we do not sell your personal information and only process data in accordance with permitted business purposes.
5. Your Data Protection Rights
Subject to applicable regulations, you have the following rights regarding your personal data:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your data, subject to valid legal and business grounds.
– Right to Restriction: You may request limited processing of your data under certain circumstances.
– Right to Data Portability: You may request to receive your data in a structured, commonly used format and to have it transferred to another controller where feasible.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We deploy robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including:
– Encryption of data in transit and at rest,
– Strict user access controls and authentication protocols,
– Regular security audits and monitoring,
– Secure backup and disaster recovery processes,
– Staff training programs on data security and confidentiality.
7. International Data Transfers
Where your data is transferred outside of the European Economic Area or California, we ensure adequate safeguards are in place, including Standard Contractual Clauses and compliance with local data protection standards. All international data transfers are made in accordance with applicable legal requirements.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
– Usage and Technical Data: 12 months from collection.
– Account and Profile Data: For the duration of your active account and up to 3 years following deactivation.
– Transaction and Communication Data: Up to 7 years for financial and compliance records.
– Preference and Marketing Data: Until revoked or opted-out by you, or 2 years following last user interaction.
We securely erase or anonymize data that is no longer required.
9. Cookie Policy
We use cookies and similar technologies on coinqueststream.com to enhance your experience and gather analytical insights. The categories of cookies we use include:
– Essential Cookies: Necessary for site functionality and navigation.
– Functional Cookies: Help remember user preferences and settings.
– Analytics Cookies: Enable performance tracking and usage statistics (e.g., Google Analytics).
– Performance Cookies: Support optimization and diagnostics of our online services.
10. Cookie Management & Compliance
In compliance with GDPR and CCPA, we provide you with choices regarding the use of cookies through our cookie banner and settings interface. You may modify your consent preferences at any time or configure your browser to refuse or delete cookies. Please note that disabling certain cookies may impact website functionality. We do not allow third parties to collect personal information through cookies for their own purposes.
11. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13, and the Site is not directed to them. If we become aware that a child has provided us with personal information without verified parental consent, we will take immediate steps to delete such data. If you believe we may have collected data from a child, please contact us at [email protected].
12. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or technological advancements. When changes are made, we will revise the content of this policy and, where required by law, notify you through appropriate channels.
13. Contact
If you have any questions, requests, or concerns about this Privacy Policy, your personal data, or your rights, please contact us at:
We take privacy seriously and are committed to honest data practices. Your continued use of coinqueststream.com signifies your understanding and acceptance of this Privacy Policy. For further inquiries or to exercise your data protection rights, we encourage you to reach out at any time.